DYNAMICS OF INTERPERSONAL CONFLICT AND RESOLUTION STRATEGIES: A CASE STUDY OF RIOTS BETWEEN STUDENTS IN CLASS VIII AT AL IKHLAS CIPADU JUNIOR HIGH SCHOOL
DOI:
https://doi.org/10.61159/5774tj92Keywords:
interpersonal conflict; digital misunderstanding; educational mediation; group conformity; conflict management; adolescents; Junior High SchoolAbstract
This study examines the dynamics of interpersonal conflicts that occur among Class VIII students of SMP Al Ikhlas Cipadu, which are triggered by distortions of digital communication, group imitation behavior, and the dissemination of unverified information. Incidents involving verbal and physical altercations between classmates illustrate the complexity of social interaction in the digital age, where text messages and ambiguous contexts are a source of chain misunderstandings. The research uses a qualitative approach with a case study method, collecting data through in-depth interviews with the parties involved, homeroom teachers, school counselors, and students' parents. Key findings suggest that conflict does not occur due to substantial problems, but rather due to the absence of information verification and adolescents' tendency to seek social validation through group conformity. The resolution strategies implemented include tiered mediation, clarification of information, character building, relational recovery, and prevention education involving the entire school ecosystem. The results showed that holistic interventions involving teachers, counselors, parents, and peer groups were proven to be more effective in preventing conflict recurrence than punitive handling alone. Research suggests the need to integrate digital media literacy and nonviolent communication learning in the junior high school curriculum.
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